CANCELLATION/BOOKING POLICY

DEPOSITS: A non-refundable deposit of $100 is required to secure your booking. This will be deducted from the total cost of your appointment on the day.

CANCELLATION POLICY: All bookings are subject to a strict 72-hour cancellation policy. If you need to reschedule your appointment, you must provide us with a minimum of 72 hours notice. If you cancel or reschedule within 72 hours of your booking, your deposit will be forfeited. To cancel or reschedule, please call, text, or email us. Please refrain from contacting us via social media for cancellations, as these platforms are not regularly monitored, and failure to comply may result in the loss of your deposit.

NO SHOWS: Clients who do not show up to their appointment will not be able to schedule another appointment until the full amount of the appointment missed is paid.

LATE ARRIVALS: If you are more than 15 minutes late, where possible, we will offer the next available appointment. If there is no available appointment on the day, our no-show fee applies.

EXISTING TATTOO: We do not tattoo over other artists'’ work without prior approval. If you have any previous cosmetic tattooing in the treatment area, you must send us a clear, close-up photo of this before booking so we can determine if we can work over it. If you fail to notify us of an existing tattoo in the treatment area, and we are unable to work over it, your deposit will be lost. Refresh appointments are only valid for existing clients.

CONTRAINDICATIONS: To ensure that you are a suitable candidate for cosmetic tattooing, you must read our contraindications and appointment preparation information before booking your appointment. If you arrive for your appointment and have not discussed a contraindication with us beforehand, and we are unable to proceed with the treatment, your deposit will be lost.

You will be sent a consultation form 72hrs before your appointment. This must be completed and returned before arriving. All services are subject to approval & client suitability.

GIFT VOUCHER POLICY:

If you are paying with a gift voucher, the voucher is to be presented at the time of your appointment. If the voucher is not presented, payment for the treatment will be required.

If you need to reschedule/cancel an appointment this needs to be done 72 hours before your appointment or the voucher will become void. If you do not show up for your appointment the voucher will also then become void.

Gift vouchers are non-refundable and not redeemable for cash.

All gift vouchers expire 2 years from the date of purchase unless stated otherwise. Expired vouchers may not be honoured and there are no extensions.