Privacy Policy.
Privacy Policy
Coco Cosmetic Tattoo values and respects the privacy of the people we deal with. Coco Cosmetic Tattoo is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. Coco Cosmetic Tattoo will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a client or prospective client.
The personal information we collect about you may include your:
● [name;
● mailing or street address;
● date of birth;
● email address;
● phone numbers;
● health records.]
Under certain circumstances, Coco Cosmetic Tattoo may need to collect sensitive information about you. This might include health information including any health or medical conditions which may indicate that particular services or treatments should not go ahead (e.g. allergies, pregnancy, skin conditions) or a particular product should not be used (e.g. products containing nuts, fish oils etc.) These health records are not used for any other purpose.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law. We take appropriate measures to protect the security of this information. Client records are held securely within our salon software system and can only be seen by members of our salon team.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
● [interact with us over the phone;
● interact with us in person;
● interact with us online;
● subscribe to our mailing list;
● make a booking with us;
● fill out a form.]
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● [provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes;
● to process your payment;
● other lawful purposes.]
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● [our employees;
● our marketing providers;
● our professional services advisors;
● our insurers.]
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may from time to time be based in or have servers located outside of Australia.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
● you have given us your consent to disclose personal information to that third party; or
● we reasonably believe that:
○ the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
○ the law or binding scheme can be enforced; or
● the disclosure is required or authorised by Australian law or a court/tribunal order.
How do we protect your personal information?
Coco Cosmetic Tattoo is committed to protecting your privacy. We take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● [having robust physical security of our premises and databases/records;
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
● having suitable technological measures in place to safeguard and secure information.]
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Online activity
Cookies
Our website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and our website.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third-party websites).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example, record-keeping obligations.
How to access and correct your personal information
Coco Cosmetic Tattoo will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us using the details set out in the “How to contact us” section below and we will usually respond within 2 business days.
Links to third-party sites
Coco Cosmetic tattoo website may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third-party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Coco Cosmetic Tattoo handles, processes or manages your personal information, please contact us using the details set out in the “How to contact us” section below. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 2 business days for Coco Cosmetic Tattoo to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Coco Cosmetic Tattoo’s response to a complaint, you have the right to contact the Office of the Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email: info@cococosmetictattoo.com.au
Contact number: 0422 393 000
Address: 32/51-59 Princes Hwy, Fairy Meadow NSW 2519